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Our Policies
Policies
Privacy Policy
This privacy notice discloses the privacy practices for Rayna Marnee International. This privacy notice applies solely to information collected by this website. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at
(919) 694-5147 or via email us at darlene@raynamarnee.com
Terms and Conditions
This website is owned and operated by Rayna Marnee International. These Terms set forth the terms and conditions under which you may use our website. This website allow visitors to purchase online products. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms and Conditions.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
Appointments and Cancellation Policy
Advanced reservation for our service(s) is recommended. A major credit card is required to hold your reservation(s). If you need to cancel or reschedule, we require 24 hours’ notice. Appointments cancelled, changed or rescheduled in less than 24 hours will be billed 100% of each service
Arrival
We suggest you arrive at least 20 minutes prior to your scheduled appointment time. As a courtesy to other guests scheduled and following your appointments, late arrivals may only receive the remaining available appointment time. You are responsible for and will be charged the full service fee.
Spa Etiquette
Please arrive at least 20 minutes ahead of your scheduled appointment. If you arrive late, we will do our very best to accommodate your entire service, however you will be charged in full for your service.
Age Requirement
Guests under the age of 18 must have parental consent or an adult present. Children under 12 may not wait in the lobby unless supervised by an adult.
Gift Cards
Spa Gift Cards are a wonderful way to give the gift of relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final.
Gratuities
Gratuities are accepted. If you were happy with your service, it is customary to give 15-20% of the full menu price in gratuity to your esthethician, although you may give any amount that you wish.
Payment Methods
We accept cash, Visa, MasterCard, American Express, and Discover cards and Cash App. We do not accept personal checks.
Refund and Return Policy
An online purchase can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped. We ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.
Order Changes / Cancellations
To serve you better, Rayna Marnee will begin to process your order immediately after you submit your order. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.
Shipping Policy
All purchases will be mailed via USPS within 3-4 business days.
Rayna Marnee Skin Care ships only to U.S. states addresses at this time.
*Total delivery time includes processing and carrier transit time. Business days do not include Saturdays, Sundays, or holidays.
Shipping charges are non-refundable. Products specified on this website as non-refundable cannot be returned.
Rayna Marnee International dba Rayna Marnee Skin Care